Helpful answers

Frequently Asked Questions

General guidance for Australian customers browsing birds and bird-related products.
Bird Shop Australia is based in Marsden Park, NSW 2765. Confirm appointments and collection details before travelling.
Open the individual profile and contact the team to reconfirm availability. Online status can change between enquiries.
The profile should include species, age or hatch date, sex where known, temperament, diet, health information, location, availability and collection or delivery options.
Delivery is not automatic. It depends on the individual bird, destination, carrier availability, welfare considerations and any applicable requirements.
Only pay a deposit after receiving the exact price, bird details, written deposit terms and confirmed collection or transport arrangements.
Do not assume this applies to every listing. The individual profile should state which records or tests are available for that bird.
The business should publish the current accepted methods and provide an invoice or written confirmation. Do not send payment to details that have not been verified.
Prepare appropriate housing, food, water, safe transport arrangements and access to an avian veterinarian. Ask for the existing feeding routine.